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RETURNS & REFUND POLICY
1. Returns Policy
1.1. 7-Day Return Period: We accept returns within 7 days of the date of purchase. To be eligible for a return, your item must be unused, unopened, and in the same condition in which you received it. It must also be in the original packaging.
1.2. Return Process: To initiate a return, please contact our customer support team at sportinndana@gmail.com to obtain an authorization for the return. Show the email authorization to the collector with the returned item. Returns without an authorization email may not be processed.
1.3. Shipping Costs: You are responsible for return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item).
1.4. Refund Process: No refunds will be processed.
2. Refunds Policy
2.1. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product. We will arrange for a replacement item, including return shipping costs.
2.2. Refunds for Non-Received Items: If you have not received your order within the specified delivery timeframe, please contact us immediately. We will investigate the issue and offer a viable solution or replacement if the item cannot be located or delivered.
3. Non-Returnable Items
Certain items are non-returnable, including:
- Perishable goods (e.g., supplements with broken seals)
- Gift cards or downloadable products
- Personal care items
- Clearance or sale items
4. Contact Us
If you have questions or concerns about our Returns and Refunds Policy, please contact our customer support team at sportinndana@gmail.com.
5. Changes to this Policy
We may update this Returns and Refunds Policy periodically. Any changes will be posted on this page with an updated effective date.